Refund & Return Policy

Last Updated: July 31, 2026

At Davorilo , we take immense pride in providing safe, high-quality, and beautifully crafted toys for your children. We want both you and your little ones to be completely delighted with every purchase. If for any reason you are not entirely satisfied, our hassle-free return and refund policy is here to assist you.

1. 30-Day Return Window

We offer a 30-day return policy , which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The toy or product must be unused, unplayed with, and in the same brand-new condition that you received it.

  • The item must be in its original packaging, including all tags, accessories, user manuals, and protective inserts.

  • You must provide a valid proof of purchase or order number.

2. How to Initiate a Return

Starting a return is simple and straightforward:

  1. Contact Us: Send an email to service@davorilo.com or call us at +1 (234) 867-4342 with your order number and the reason for the return.

  2. Receive Authorization: Our customer support team will review your request and provide a Return Authorization (RA) along with the designated return shipping address and instructions.

  3. Pack & Ship: Securely pack the item in its original box and send it to our provided address using a trackable postal or courier service.

Please note: Items returned to us without prior return authorization will not be accepted.

3. Damaged, Defective, or Missing Parts

We thoroughly inspect our toys prior to shipment, but we understand that transit accidents can happen. Please inspect your package immediately upon arrival.

  • Reporting Period: If an item arrives damaged, defective, or missing a piece, please notify us within 48 hours of delivery.

  • How to Report: Email service@davorilo.com with your order number and clear photos or short videos showing the defect or damaged packaging.

  • Resolution: Once verified, we will arrange an immediate free replacement or issue a full refund at zero extra cost to you.

4. Non-Returnable & Excluded Items

To maintain strict hygiene and child safety standards, the following items cannot be returned:

  • Final sale or clearance items.

  • Gift cards.

  • Customized or personalized products.

  • Items showing signs of wear, child misuse, improper cleaning, or intentional damage.

5. Return Shipping Costs

  • Store Error or Defective Items: If you are returning an item due to damage in transit, defect, or an incorrect item sent by Davorilo , we will provide a prepaid return shipping label or fully reimburse your return shipping fee.

  • Change of Mind / Personal Preference: If you are returning an item due to a change of mind, the customer will be responsible for paying the return shipping costs. Original shipping fees are non-refundable.

6. Refunds & Processing Time

Once your return is received and inspected by our warehouse team, we will send you an email notification confirming receipt and whether your refund has been approved.

  • Approved Refunds: If approved, your refund will be processed automatically to your original payment method within 3 to 7 business days .

  • Late or Missing Refunds: If you haven't received your refund after 10 business days, please check your bank account or credit card company first, as posting times can vary. If you still need help, feel free to contact us at service@davorilo.com .

7. Contact & Support Information

If you have any questions or require further assistance regarding our Refund & Return Policy, please reach out to our customer care team:

  • Brand Name: Davorilo

  • Customer Support Email: service@davorilo.com

  • Customer Support Line: +1 (234) 867-4342

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)