FAQ

1. TOY SAFETY & MATERIALS 

Q1: Are Davorilo toys safe for infants and toddlers?

Absolute safety is our highest priority. All Davorilo toys are thoroughly tested to meet or exceed rigorous international safety standards, including ASTM, CPSIA, and CE requirements. They are completely non-toxic, BPA-free, lead-free, and phthalate-free, crafted with smooth, rounded edges designed for delicate little hands.

Q2: What materials are used in your toys?

We select only high-grade, durable, and sustainable materials—such as natural solid wood, organic cotton, food-grade silicone, and eco-friendly recyclable plastics. All paints and finishes are water-based, non-toxic, and child-safe.

Q3: How do I clean and maintain Davorilo toys?

  • Wooden Toys: Wipe clean with a soft, slightly damp cloth. Avoid soaking in water or using harsh chemical cleaners. Allow to air dry in a well-ventilated area.

  • Silicone & Fabric Toys: Silicone items can be washed with warm soapy water. Fabric and plush items can be spot-cleaned or gently hand-washed according to individual care tags.

2. ORDERS & PAYMENT

Q4: What payment methods do you accept?

We accept all major payment options, including Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All checkout transactions are encrypted and processed with maximum security.

Q5: Can I modify or cancel my order after placing it?

We process orders quickly so your child can enjoy their toys as soon as possible! If you need to make changes or cancel an order, please email us at service@davorilo.com or call +1 (234) 867-4342 within 2 hours of placing your order. Once an order enters fulfillment or ships, it cannot be canceled, but you may return it upon arrival.

3. SHIPPING & DELIVERY

Q6: Where do you ship, and how long does delivery take?

We ship internationally to North America, Europe, Australia, and select worldwide regions.

  • Order Processing Time: 1–3 business days.

  • Standard Delivery Time: 7–12 business days (depending on destination).

    You will receive a real-time tracking link via email as soon as your parcel ships.

Q7: Do you offer free shipping?

Yes, we offer Free Standard Shipping on all qualifying orders above our checkout threshold. Shipping rates and delivery options for your location will be clearly displayed during checkout.

Q8: How can I track my shipment?

Once dispatched, we will send a shipping confirmation email containing your tracking number and a direct link to track your package in real-time.

4. RETURNS & REPLACEMENTS

Q9: What is your return policy?

We want you and your little ones to love every purchase! We accept returns for eligible, unused items in their original packaging within 30 days of delivery.

Q10: What if an item arrives damaged or missing a piece?

We take great care in packaging, but if an item arrives damaged or incomplete, please contact us within 48 hours of receiving your parcel at service@davorilo.com . Please provide your order number and clear photos of the item/packaging. We will immediately arrange a free replacement or issue a full refund.

5. CUSTOMER CARE & SUPPORT

Q11: How can I reach customer support?

If you have any further questions, need product recommendations by age group, or need assistance with an order, our friendly customer support team is happy to help!

  • Brand Name: Davorilo

  • Customer Support Email: service@davorilo.com

  • Customer Support Phone: +1 (234) 867-4342

  • Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)