Contact us

Contact Us

We’re Here to Help

Have a question about one of our products or need assistance with an existing order? The Davorilo support team is here to make your experience as smooth and reassuring as possible.

Whether you need help with product information, order updates, shipping, returns, payments, or general enquiries, please feel free to get in touch.

Company name : HONG KONG TENT MART

Email : service@davorilo.com

For questions regarding an existing order, please include your order number and the email address used at checkout so our team can assist you more efficiently.

If your order arrives damaged, incomplete, defective, or incorrect, please contact us with clear photos or videos of the product and packaging. This helps us review the issue and provide the most appropriate solution.

Please contact us before returning any item. Our support team will review your request and, where applicable, provide the correct return instructions and return address.

We aim to respond to customer enquiries within 1–2 business days. During busy periods, certain requests involving shipping carriers, payment providers, or order investigations may require additional time.

Thank you for choosing Davorilo. We’re here to help make every playtime experience a little more joyful.